Californian Brenda McElmore has filed a lawsuit against JCPenney after being denied service at one of the chain’s local salons, reports The salon’s receptionist told McElmore that “we do not do African-American hair.”
After writing several letters, McElmore received an official apology from the chain, stating the “salon’s receptionist did not feel [the salon’s employees] had the technical proficiency to perform the service required.” JCPenney has yet to respond to the lawsuit.