FAQ

STATEMENT FROM ESSENCE COMMUNICATIONS, INC. ON THE 2020 ESSENCE FESTIVAL OF CULTURE (April 15, 2020):

“New Orleans Mayor LaToya Cantrell bravely recommended yesterday that no large eventstake place in New Orleans in 2020, and ESSENCE fully supports that decision. After continued monitoring of the evolving developments in the COVID-19 global pandemic and remaining in close contact and collaboration with our partners in the City of New Orleans and State of Louisiana, we are confirming today that we will no longer move forward with the 2020 ESSENCE Festival of Culture live experience – and look forward to returning to New Orleans in 2021.

We are excited to now announce that our ‘ESSENCE Benefit Series to Fight COVID-19’ will raise money and provide support for businesses and organizations in Black communities across the country, and that our firstever ESSENCE Festival of Culture: The Virtual Edition taking place over July 4th weekend will be included in this effort as a multi-day experience and benefit celebration. This Festival will be hosted on our new ESSENCE Studios streaming platform, which will extend the experience to communities everywhere providing unfettered access to the power, purpose and party that has made the ESSENCE Festival the largest cultural, entertainment and empowerment experience in the world. Women across the globe and their families will engage in interactive, live opportunities to be inspired, empowered, entertained and transformed as they enter a new economic, spiritual and wellness journey ahead. The virtual Festival will be a benefit celebration in honor and support of the City of New Orleans, which has been an incredible partner over the Festival’s 26 years and continues to be especially hard hit during this crisis.

From the beginning, we have shared that the health,safety and well-being of our Festival-goers, local citizens and others who contribute to making the Festivalsuch a unique experience were our top concerns and would be the foremost considerations in our decision-making. While we initially hoped that a reschedule from our July 2020 dates to later in the fall would be feasible, current information and projections by public health officials and agencies have made it increasingly clear that any large-scale events this year could potentially and unnecessarily put attendees and surrounding communities at risk. So, what would have typically been a very difficult decision for us was not because people come first, and we will continue to do everything that we can to serve our community during this time. We will honor all tickets sold for the 2020 Festival in 2021 and will also offer full refunds. Ticket holders should visit essencefestival.com for further information.

‘ESSENCE and the City of New Orleans have a partnership that thrives in good times and is made even stronger in challenging times,” said Mayor Cantrell. ‘We share an uncompromised commitment to the best interest of ourlocal community and ourtourist community, and the prioritiesright now are providing support to those who have been affected by the disproportionate impact of the pandemic here in New Orleans and ensuring a safe and healthy environment for all. We look forward to welcoming everyone back to our great city in 2021 for the return of the ESSENCE Festival of Culture and to once again helping to create such an unmatched and magical experience.”

‘We greatly appreciate the Essence family for working with the City of New Orleans and Louisiana as we face this ongoing public health crisis,’ said Governor John Bel Edwards of Louisiana. ‘We have enjoyed a longstanding relationship with the Essence family and look forward to continuing the celebration in 2021.’

We continue to understand that in these times, accurate information and critical resources from trusted sources are vital. So, ESSENCE created the ESSENCE of the Matter: COVID-19’s Impact on Black America digital platform to provide Black women and communities with the tools, information, resources, solutions, inspiration and empowerment needed to address the multitude of issues arising from this pandemic. ESSENCE Studios will deliver these live virtual experiences and produce the content our community needs as we continue to navigate this unprecedented time together and beyond. Experiences to date have included our first-ever virtual ESSENCE Wellness House™ and ESSENCE CARES Act information sessions, with the next – the ESSENCE & New Voices Entrepreneur Summit – included in our Benefit Series and scheduled for Friday, April 24. Visit essence.com for more information. In addition, our editorial team is producing daily content on our dedicated page to educate our community on the coronavirus, its impact, best practices for prevention and how we can not only survive, but thrive, through this time.’

WHEN IS THE NEW RESCHEDULED DATE (S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

The 2020 Essence Festival will no longer move forward and we look forward to returning to New Orleans in 2021. All purchases for the July 2020 date(s) will refunded.

WHAT IF I PURCHASED TICKET(S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE FROM TICKETMASTER?

If you purchased tickets for the 2020 Essence Festival through Ticketmaster your refund will be processed automatically within 30 days. No other action is required.

WHAT IF I PURCHASED TICKET(S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE FROM THE SKC BOX OFFICE?

If you purchased tickets for the 2020 Essence Festival at the SKC box office, please hold your tickets. As soon as the New Orleans shelter in place order is lifted, you can return them to the box office to process your refund. Please visit the SKC website for information, box office re-open date and hours.

WHAT IF I PURCHASED VIP TICKET(S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE FROM ESSENCE.COM?

Your tickets will be valid for the new 2021 event date or can be refunded. Contact WRSTBAND for assistance at support@wrstbnd.com to process your refund. Refunds will be processed within 30 days.

WHAT IF I BOOKED HOTEL STAY IN NEW ORLEANS FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

In light of the crisis, numerous hotels have rolled out more lenient change and cancellation policies. Please contact the hotel property directly.

WHAT IF I BOOKED A FLIGHT TO NEW ORLEANS FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

In light of the crisis, numerous airlines have rolled out more lenient change and cancellation policies. Please contact the airline directly.