FAQ

Frequently Asked Questions.

STATEMENT FROM ESSENCE COMMUNICATIONS, INC. ON THE POSTPONEMENT OF THE 2020 ESSENCE FESTIVAL OF CULTURE (March 27, 2020):

“Two weeks ago, we announced plans for the 2020 ESSENCE Festival of Culture™ and indicated that we would continue to evaluate the novel coronavirus crisis using all available resources and intelligence towards ensuring our first priority – the safety and well-being of our Festival-goers and everyone who contributes to making the Festival such a unique experience. As we committed at that time, we have continued to closely monitor the unfolding developments and updated information from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), public health agencies and our partners in the City of New Orleans and State of Louisiana.  

Based on developments over the past couple of weeks, including updates from our city and health partners, we are officially announcing that we will move the 2020 ESSENCE Festival of Culture closer to the fall. As we previously indicated, we were already moving forward with identifying and securing alternate dates and will be prepared to announce those shortly. We are excited to share that previously announced talent will remain in our line-up for the postponed dates, and we will honor all tickets sold for prior scheduled performances. Continue to visit www.essencefestival.com for new updates.

‘The ESSENCE Festival of Culture is a beloved and highly-anticipated time of year in the City of New Orleans,’ said Mayor LaToya Cantrell, mayor of the City of New Orleans. ‘At the forefront of everything we do, public health and public safety are always our top priorities. With the significant spread of COVID-19, we are taking every precaution in the best interest of our residents, visitors, and all who attend and make ESSENCE the worldwide phenomenon that it is. We look forward to welcoming everyone back – from near and far – and express our deepest gratitude to all who are helping our city, state and nation get through this rapidly-evolving crisis.'

‘We greatly appreciate the Essence family for working with the City of New Orleans and Louisiana as we face this ongoing public health crisis,’ said Governor John Bel Edwards of Louisiana. ‘We have enjoyed a long-standing relationship with the Essence family and look forward to continuing the celebration later this year.’

We also understand that in this time of uncertainty, we are each in search of and need accurate information from trusted sources. So, ESSENCE has assigned an editorial team that is dedicated to producing daily content to educate our community on the coronavirus/COVID-19, its effect on our lives, best practices for prevention and how we can not only survive, but thrive, during this time. This includes a range of topics via articles, video and social content covering news updates, infographics, facts vs. fiction, social distancing coping mechanisms, work from home best practices, financial tips, at-home entertainment options and more. Dozens of content pieces on our dedicated page are now live, and we will be posting more on an ongoing basis. In addition, we have created the ESSENCE of the Matter: COVID-19’s Impact on Black America digital series, which will include live online experiences that promote physical, mental, emotional, occupational, financial and entrepreneurial well-being during this unprecedented time. The series will kick off on Tuesday, March 31 and Wednesday, April 1 with our first-ever virtual ESSENCE Wellness House™.

Much continues to change regarding the COVID-19 global pandemic daily, and we continue to wish everyone health and safety for themselves, their families and their communities. As always, we appreciate your support and look forward to being together again soon. ESSENCE will continue to provide updates to our valued community regarding any new developments.”


Buy Now


WHEN IS THE NEW RESCHEDULED DATE (S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

Essence Festival of Culture will now take place in Fall 2020. All purchases for the July dates will be honored for the rescheduled date(s).


WHAT IS THE DIFFERENCE BETWEEN A CANCELED AND A POSTPONED/RESCHEDULED EVENT?

When events are officially postponed or rescheduled, they still happen but on a different day than originally planned. A canceled event is not rescheduled and doesn't happen.


WHAT IF I PURCHASED TICKET(S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE FROM TICKETMASTER?

Ticketmaster will contact you to confirm the rescheduled date for the 2020 Essence Festival of Culture. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance. Updates will be visible under the event in your Ticketmaster account. To reveiew the official Tickermaster policy click HERE


WHAT IF I PURCHASED VIP TICKET(S) FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE FROM ESSENCE.COM?

WRSTBAND will contact you to confirm the rescheduled date for the 2020 Essence Festival of Culture once the Fall 2020 date has been determined. At that time, if you have any questions or concerns, you’ll be able to reach out to WRSTBAND for assistance at support@wrstbnd.com.


CAN I USE MY CURRENT TICKETS FOR THE RESHCEDULED DATE(S)?

Tickets will be valid for newly rescheduled date(s) once they have been determined. We encourage you to check our website for further details about THE 2020 ESSENECE FESTIVAL OF CULTURE. We will update regularly as more information becomes available. Thank you for your patience and understanding.


WHAT IF I BOOKED HOTEL STAY IN NEW ORLEANS FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

In light of the crisis, numerous hotels have rolled out more lenient change and cancellation policies. Please contact the hotel property directly.


WHAT IF I BOOKED A FLIGHT TO NEW ORLEANS FOR THE 2020 ESSENCE FESTIVAL® OF CULTURE?

In light of the crisis, numerous airlines have rolled out more lenient change and cancellation policies. Please contact the airline directly.


STAY IN THE LOOP

Join our email list and get alerts and updates for all things ESSENCE Festival®. Be the first to know about artist announcements, ticket releases, exclusive events, new programs and more!

By clicking Sign Up, you agree to our Terms of Use and Privacy Policy.

Buy Now

SPONSORS

Buy Now

Buy Now

Buy Now