A video showing a nurse as she drops a newborn baby in an Arizona hospital has gone viral after the baby’s parents spoke out.

Derrick and Monique Rodgers gave birth to twin daughters on Valentine’s Day but were given a shock when a Dignity Health Chandler Regional Medical Center employee dropped one of the twins, Morgan, soon after she was born in the delivery room. The baby, which was born premature, fell out of the employee’s hands and landed on a table.

In the span of a few seconds, other nurses helped grab the baby before she fell on the floor.

“I feel like she was treated like a sack of potatoes,” Monique said to KNXV-TV. “I kind of promised myself that I would never watch that video again.”

The couple also said that Morgan suffered a small hemorrhage of the brain, as seen in an ultrasound a week later. However, it is not clear if the injury is from the fall. Plus, the family was not made aware of the ultrasound until more than six weeks after it was completed.

When they confronted the hospital staff, the Rodgers said the response didn’t show the appropriate concern.

“I told him, ‘You dropped my baby,'” said Derrick, recalling when he confronted the doctor. “He had like a nonchalant look on his face. Then I showed him the video, and he had nothing to say after that.”

Dignity Health Chandler Regional Medical Center said they were looking further into the incident.

“Because of patient privacy laws and a request from the family not to release information, we are unable to comment specifically on this matter,” they said in a statement. “The safety of our patients and their families is always our top concern. The medical team at Dignity Health Chandler Regional Medical Center takes this matter extremely seriously and is working to conduct a comprehensive review.”

“You know, an apology when it happened could’ve gone a long way,” said Monique.